TERMS OF USE.

By placing an order you certify that you are at least 18 years of age and are the owner of the credit card or PayPal account used to purchase items on this website.

You also acknowledge that you agree with and understand Ultimate Airsoft’s terms and conditions

All airsoft guns sold online or instore are canadian legal and meet such standards.

Do not display or expose any airsoft gun in a public place. The term “public place” refers to an area open to the public or exposed to public view regardless of property ownership

Customers are responsible for knowing all provincial and federal regulations regarding the use and/or ownership of airsoft guns or any products sold on Ultimate Airsoft’s website

Ultimate Airsoft products are intended for use with airsoft guns only.

Use of products for any other purpose is not recommended by Ultimate Airsoft

We reserve the right to refuse service to anyone

By visiting this site, you agree to the terms and conditions listed herein – as well as other policies, terms and / or conditions listed on any other area of this website. This site, including information, text and / or graphics is protected under copyright and trademark and / or other intellectual property laws. The layout, text, and graphic content may not be copied, re-published, modified, reverse engineered, or downloaded without written permission.

Use of this Web Site is subject to the following terms and conditions (”Terms”). Ultimate Airsoft Canada inc. may revise these Terms from time to time by updating this posting, with the revised Terms taking effect for all Users as of the date stated on the posting. Consequently, Users should consult the Terms regularly.

Please read these Terms carefully before using the Web Site. Users expressly acknowledge that they are aware of these Terms and have had access to these Terms upon entering the Web Site. Consequently, by using the Web Site, Users signify their assent and agreement to these Terms. If User does not agree to these Terms, then User is not authorised to continue consultation and access of the Web Site.

PAYMENT METHOD

Ultimate Airsoft accepts PayPal as payment. All orders are billed upon completion of the online checkout

All orders paid for with PayPal will be held from processing until payment has cleared

PayPal accounts must be verified or payments will not be accepted.

Please contact PayPal to get your account verified

Personal checks, money orders or cash will not be accepted as payment for any online order or service

We do not accept  mail-in orders

The customer is responsible for all applicable taxes

No rain checks on any discounts or promotions once they have ended

Discount codes or voucher credit codes MUST be applied during the online checkout process

Coupon codes are not stack-able.

Only one coupon code may be used per order

PRIVACY

This privacy policy applies to the website www.uacqb.com (the “Site”). In this policy, we describe the information we collect through the Site, how we use it, how Ultimate Airsoft Canada Inc. protects your privacy and the choices you can make about your personal information. Ultimate Airsoft Canada Inc. trusts that its Privacy Policy demonstrates its commitment to managing your Personal Data in compliance with applicable laws.

For purposes of this Privacy Policy, “Personal Data” means any information by which you can be personally identified, including your name, address, telephone number, email address, IP address, and the like.
Any Personal Data you make available to Ultimate Airsoft Canada Inc. either through Web Site or otherwise is done so voluntarily, with your knowledge and consent when placing an order, making a request, submission or registration for services from Ultimate Airsoft Canada Inc.. The Personal Data we may collect includes your name, address, telephone number, email address and credit card information.

Registration and order forms contain both mandatory fields and non-mandatory fields; if you choose not to complete the mandatory fields then Ultimate Airsoft Canada Inc. may not be able to respond to your request, complete your order or activate your option choices.

When you visit the Site, our web servers automatically recognize information regarding your IP address and where visitors navigate to on the Site. We track this information so we can improve our services and enhance your Ultimate Airsoft Canada Inc. experience.

Ultimate Airsoft Canada Inc. does not sell or rent our clients’ names, addresses, email addresses or other personal information to any entity. We may share your Personal Data with third parties who provide services for us related to the Site. All of our service providers are required to keep your Personal Data confidential. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Ultimate Airsoft Canada Inc. is acquired by another entity, information about Ultimate Airsoft Canada Inc. clients may be made available to the new entity.

 

GENERAL INFO

The information on the Web Site is intended for general information purposes only. Ultimate Airsoft Canada inc. tries to ensure that the information provided is accurate and complete. However, Ultimate Airsoft Canada inc. does not warrant or represent that Ultimate Airsoft Canada Inc.’s material is accurate, error-free or reliable or that use of Ultimate Airsoft Canada Inc.’s material will not infringe rights of third parties. Use of the Web Site is at Users’ risk.

Ultimate Airsoft Canada Inc. does not warrant that the functional and/or technical aspects of the Web Site or Ultimate Airsoft Canada Inc.’s material will be error free or that this web site, Ultimate Airsoft Canada Inc.’s material or the server that makes it available are free of viruses or other harmful components. If use of this Web Site, or Ultimate Airsoft Canada Inc.’s Material results in the need for servicing or replacing property, material, equipment or data, Ultimate Airsoft Canada Inc. is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to Users “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANT-ABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Ultimate Airsoft Canada Inc. and its suppliers make no warranties about the Ultimate Airsoft Canada Inc. Material, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.

Under no circumstances whatsoever shall Ultimate Airsoft Canada Inc. be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Ultimate Airsoft Canada Inc. has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not be operable.

 

SHIPPING POLICY

Signature is required upon delivery for all orders

Proof of age will be required on all gun orders

All orders are shipped by Canada Post

Most orders placed by 2pm EST will be shipped within 24 business hours

We may request up to 3 business days (Monday to Friday) to process and ship orders following a holiday or due to an influx of orders received

Ultimate Airsoft does not process or ship orders on Monday,Tuesday and holidays.

Customers are responsible for knowing Canada Post schedules regarding delivery on weekends and holidays

Free shipping only applies to destinations in Canada that are accessible by ground routes. Those areas accessible only by air are exempt from this offer. Those postal codes starting with the following are possibly serviced only by air: A0K, G0G, J0M, P0L, P0V, R0B, S0J, T0H, T0P, V0J, V0N, V0P, V0R, X0A, X0B, X0C, X0E, Y0B. If your area is serviced only by air, then free shipping offer does not apply and we will contact you at the email address or phone number you provided regarding the costs of your shipment.
Certain restrictions apply on overweight and over sized items

 

RETURN POLICY

At Ultimate Airsoft Canada Inc. we are committed to providing exceptional service and top notch support to our customers. We understand that not every purchase made from our website and retail stores will be a perfect fit for every customer. Therefore, if you are not happy with a product that you purchased at any one of our stores, you will have 7 days from the date of receipt to request a return for store credit or exchange with no restock fee (exclusions apply, see below).

All merchandise being returned MUST be in resellable condition. Therefore, item(s) being returned must be in brand new and unused condition. Meaning item has no signs of use or attempted use, modifications or signs of attempted modification (i.e. installation of internal and external parts), and items are returned with all included accessories, merchandise tags, factory stickers and logos still attached, and factory packaging is fully in tact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return authorization.

Before shipping back any items for return, you must first receive return authorization. A return request can be obtained verbally by contacting us at (647) 930-7322 during business hours of 5:00pm to 11:00pm (EST), Wednesday to Friday. Customers will receive an email from the RMA Department authorizing you to return items. An RMA number will be provided along with return instructions that need to be carefully followed. Please DO NOT send any returns back without prior return authorization or an RMA number from Ultimate Airsoft Canada Inc. Any packages received without return authorization or an RMA number will be refused upon arrival and returned to sender.
Ultimate Airsoft Canada Inc. will authorize returns for store credit or exchange under the agreement from customer that all items being returned are in brand new and unused condition. All items received will undergo a routine inspection by the RMA Department to ensure items are in brand new and unused condition as required by Ultimate Airsoft Canada Inc. and agreed upon by customer. Ultimate Airsoft Canada Inc. maintains full discretion in determining condition of merchandise; if it is in brand new and unused condition, and therefore, is restockable and resellable. Any merchandise determined to not be in this condition will be subject to the following open box fees:

30% open box fee. On returns where items have signs of use or attempted use, modification or signs of attempted modification (i.e. installation of internal and external parts), accessory items included in packaging are not present or have been used, merchandise tags, factory logos and stickers have been removed, retail packaging is in unsatisfactory condition.

TERMS & EXCLUSIONS

No returns on any Gift System items, Mystery Boxes or Blowout purchases.

Ultimate Airsoft Canada Inc. maintains full discretion in determining condition of merchandise.
Open box fees will be automatically applied upon receipt and inspection of items by the RMA Department.

Ultimate Airsoft Canada Inc. reserves the right to refuse and/or deny any return for store credit or exchange for any item that is determined to be used, damaged, altered, modified, or is in any condition that would deem the item to be not restockable or resellable.

This return policy applies only to “BRAND NEW” and un-used items. If you are experiencing any problems or issues (DOA, failure, damage) with an item you received, it will be covered under our warranty policy. All merchandise, unless otherwise stated, that are sold on our website or our retail store will be covered under Ultimate Airsoft Canada Inc.’s 7-day warranty.

Please refer to the warranty policy for more details.

WARRANTY

Items received DOA (Dead on arrival) must be claimed within 48hrs of “delivered” status on Canadapost or UPS tracking. In this scenario, Ultimate Airsoft Canada Inc. will replace the item(s) for you. Please note an RMA is still required for this procedure.

WARRANTY EXCLUSIONS

Use of improper sub standard BBs

It is very important to use the proper BBs in your airsoft guns. Substandard BBs will cause premature failure of an airsoft gun and its internals. BBs should always be purchased from an airsoft only hobby shop. In general, BBs purchased from large department stores, super stores, or any sporting goods stores are considered substandard. Stay away from these mainstream retailers as they do not possess the knowledge and experience to recommend and supply reliable BBs for your airsoft gun.

DO NOT USE .12g BBS!!!

The use of 0.12 gram BBs may Damage your Airsoft Gun and will Void your Warranty.

Substandard BBs can be visually inspected by observing the molding or casting seams; often times you will see the shape of the BBs are not round but oval in shape. These imperfections will cause BB jams which will eventually result in a failure. The use of improper and/or substandard BBs will void not only our warranty policy, but any manufacturer warranty as well.

Improper use/abuse/neglect

Product failures that result in the improper use, abuse, or neglect on the users/customers part will void the warranty on a product. Damages as a result of improper storage, product being dropped from any distance, improper use, exposure to liquids, and exposure to extreme weather conditions are considered improper use and will void any and all warranty(s) by Ultimate Airsoft Canada Inc. and the product manufacturers. The use of high voltage batteries (greater then 9.6 volts) will result complications to your warranty*.

* Warranty claims as a result to use of high voltage batteries will be handled on a case by case basis.

Unauthorized/Illegal modifications:

Product failures as a result of any attempted alteration to the airsoft gun will not be covered under the Ultimate Airsoft Canada Inc. warranty policy. Upgrades and modifications, either internal or external resulting in a failure will not be covered. Ultimate Airsoft Canada Inc. will “only’ warranty products and services performed by Ultimate Airsoft Canada Inc. or the manufacturer / distributor of said merchandise. If a warranty product has been disassembled by anyone other then an authorized Ultimate Airsoft Canada Inc. employee or Manufacturer; said product will not be covered.
Bone Yard:

Any products purchased from our bone yard section are as is with no warranty expressed or implied. Shipping damage, displays, prototypes, un-repairable, un-stock able, QC failed, factory defects, and otherwise un-sellable products will contribute to the bone yard. For these reason Ultimate Airsoft Canada Inc. will not be able to take a return or warranty for said product. All bone yard items are considered broken and do not work.